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Retailer Webtool Guide · LoadCentral
Retailer Webtool Guide · LoadCentral

Retailer Webtool Guide

Home » Retailer Webtool Guide » Updated 16 Aug 2023

This page is designed to assist you in accessing your LoadCentral retailer account through a web browser. Our aim is to provide you with a user-friendly guide that enables you to quickly access discounted prepaid load rates and begin enjoying them immediately.

Logging In

Retailer Webtool Guide · LoadCentral

  1. Open your web browser and go to the ONLY and OFFICIAL  LoadCentral Webtool website,
  2. Log in to your retailer account by keying in your assigned username and password. Default password for NEWLY registered account is 123456. Your login credentials will be sent via SMS and /or email.
  3. Leave the Security Key BLANK if you DID NOT ACTIVATE it using the LoadCentral Security Key Authenticator.

Changing your LoadCentral Webtool Password

Once signed in to your Retailer account, change your passwords IMMEDIATELY. Go to:

  1. Settings
  2. Change Password

Retailer Webtool Guide · LoadCentral

IMPORTANT: Webtool access will be LOCKED if SL password remains in Default after 15 minutes of registration.

Populate the entire field required:

  • FL/SMS Password (default is 123456)
  • Current Webtool Password (default is 123456)
  • NEW Webtool Password
  • Key-in again your NEW Webtool Password to verify
  • Click Change Password

NOTE: Retailer account has two 2 passwords:

FL password – for SMS-based transactions
SL password – for signing in to the LoadCentral Webtool

Important Things to remember

  • Webtool Password MUST be limited from 6 to 10 characters ONLY. Combination of letters and numbers is allowed.
  • When setting NEW passwords, FL and SL password should NOT be the same. Otherwise, the account will be LOCKED.
  • Do not give out login details TO ANYONE.
  • Login only at the OFFICIAL LoadCentral Webtool
  • In case you have forgotten your password/s, you can send a password RESET request:

Password Reset

If your username is a local mobile number, request via SMS using the mobile number that’s registered. Please adhere to the sms format provided below:

RESETFL/SL send to 09285067310 (CSR SMS Hotline)

If your username is alphanumeric, please request a password reset by sending an email to

Temporary Password

After your RESET request has been handled, a TEMPORARY password, “1234567,” will be assigned. It is important to log into your account and update this password immediately, as the temporary one will expire at 12 midnight.

Sell Prepaid Products

Retailer Webtool Guide · LoadCentral

  1. Select a Product Category
  2. Select a Telco product (if selling eLoad). Fill-out the form:
    a. Click the drop down arrow to select the item to sell or type the product name;
    b. Enter buyer’s cellphone number
    c. Enter the quantity (default is 1; applicable for e-PIN products ony)
  3. Click SELL PRODUCT to complete your transaction

Monitoring Transactions and Earnings

Retailers can generate a detailed sales report of all the transactions within a chosen start and end date. On the side menu click REPORTS » CHOOSE “Start Date” » CHOOSE “End Date” » Click “SUBMIT“.

Retailer Webtool Guide · LoadCentral

TIP: It is highly recommended to generate transactions reports on a daily basis to track your sales and earnings.

Getting Started / LoadCentral Retailer FAQs / LoadCentral Subdealer FAQs / LoadCentral Guides & Manuals / LoadCentral Webtool FAQs / LoadCentral App Common Errors / Wallet Replenishment / Common LoadCentral Issues / LoadCentral Account Security