Kindly please read and understand everything that is written on this page para hindi po tayo paulit-ulit. We will NOT entertain questions that has already been answered on this page. Thank you in advance for understanding.
How your order is being processed?
ePins.biz LoadCentral shall not be liable for :
Once shipped, ePins.biz LoadCentral shall not be liable for delayed, damaged or lost parcel. We will ensure that your order will be wrapped properly and in good condition before shipping out.
Delivery & Transit Times
XEND™ (our courier) will make reasonable efforts to handle, transport and deliver packages to their destination within the prescribed delivery transit times. XEND™ is not obligated to advise the shipper that transit times may not be met due to operational constraints. Please refer to Xend’s Terms & Conditions.
Transit times from day of pick-up:
Tracking Your Order
As mentioned, “Once your payment is verified, your order will be processed and you will receive an email with your tracking number. Please refer to “How your order is being processed?” section above.
Please do not ask us for updates or where your parcel is or for details about when the parcel will exactly arrive to your doorstep. We are not obliged to give an update about your order. Again, we are not liable for any parcel once it has been shipped. Please do not ask an update from us, we are not the courier. If you demand to be spoon fed of updates on your parcel, please do not place an order from us.
You may track your order on their website and the tracking progress is usually updated after the parcel has been picked up and usually the next business day.
How To Follow Up The Status Of Your Parcel?
If the tracking progress on the http://xend.com.ph website is not being updated or no update at all, please contact XEND directly via email – email@example.com or at telephone number (63) 02 660-9363 (XEND) and provide your tracking number. and ask for an update. You should receive a reply within 24 hours.
What if my parcel is declared as lost?
Please contact us on this Facebook page – https://www.facebook.com/epinsbiz/ mention – “LOST PARCEL” and provide the following :
For ePins.biz LoadCentral Partners
All terms and conditions stated on this page applies to all REGISTERED LoadCentral Retailers & Subdealers under ePins.biz LoadCentral Dealer.