Kindly please read and understand everything that is written on this page para hindi po tayo paulit-ulit. We will NOT entertain questions that has already been answered on this page. Thank you in advance for understanding.
How your order is being processed?
ePins.biz LoadCentral shall not be liable for :
Once shipped, ePins.biz LoadCentral shall not be liable for delayed, damaged or lost parcel. We will ensure that your order will be wrapped properly and in good condition before shipping out.
Delivery & Transit Times
ABest Express™ (our courier) will make reasonable efforts to handle, transport and deliver packages to their destination within the prescribed delivery transit times. ABest Express™ is not obligated to advise the shipper that transit times may not be met due to operational constraints.
Transit times from day of pick-up:
We will send you your tracking number via email once the courier company have already encoded the waybill number into their system. Sending it to you right away is useless if its not on their system.
Please refrain from sending multiple Facebook messages, spamming our Facebook page inbox re: your shipment. Do not waste your time and effort.
Let us do our job properly by making sure that your parcel is packed properly, shipped properly, picked-up, properly documented by the courier company and encoded in their system. We want to make sure that everything is already set before giving you such info.
In case there’s a problem with your shipment, we will contact you right away. Thank you in advance for understanding.
Tracking Your Order
As mentioned, “Once your payment is verified, your order will be processed and you will receive an email with your tracking number. Please refer to “How your order is being processed?” section above.
Please do not ask us for updates or where your parcel is or for details about when the parcel will exactly arrive to your doorstep. We are not obliged to give an update about your order. Again, we are not liable for any parcel once it has been shipped. Please do not ask an update from us, we are not the courier. If you demand to be spoon fed of updates on your parcel, please do not place an order from us.
You may track your order on their website and the tracking progress is usually updated after the parcel has been picked up and usually the next business day.
How To Follow Up The Status Of Your Parcel?
If the tracking progress on the http://abestexpress.com website is not being updated or no update at all, please contact ABest Express™ directly via email – firstname.lastname@example.org or at telephone number (02) 661 7288 or (02) 723 0000 and provide your tracking number. and ask for an update. You should receive a reply within the day hours.
For ePins.biz LoadCentral Partners
All terms and conditions stated on this page applies to all REGISTERED LoadCentral Retailers & Subdealers under ePins.biz LoadCentral Dealer.